Privacy Policy | PrimeProps

Last Updated: April 24, 2024

This Privacy Policy describes how Prime Properties Management, LLC ("Company," "we," "us," or "our"), located at 134 S. Main Street, Suite 100, Alpine, UT 84004, collects, uses, and shares information about you when you visit our website at primeprops.co or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website.

1. Information We Collect

Personal Data

When you make a reservation, inquire about a property, or contact us, we may collect:

First and last name
Email address
Phone number
Mailing address
Payment information (processed securely through Stripe)

Usage Data

We automatically collect certain information when you visit our website, including:

IP address and approximate location
Browser type and version
Device identifiers and operating system
Pages visited, time spent on pages, and referring URLs
Date and time of your visit

Tracking Technologies & Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use two types:

Session Cookies: Temporary cookies that expire when you close your browser, used to operate our website.
Persistent Cookies: Cookies that remain on your device and help us recognize you on return visits and understand how you use our site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our services
To process reservations and payments
To manage your account and communicate with you about your booking
To send administrative information such as booking confirmations, updates, and changes to our terms and policies
To send marketing and promotional communications (you may opt out at any time)
To analyze usage patterns and improve our website and services
To detect, prevent, and address technical issues or fraudulent activity
To comply with applicable legal obligations

3. Third-Party Service Providers

We work with trusted third-party companies and individuals to facilitate our services. These parties have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our service providers include:

Stripe — Payment processing. Stripe Privacy Policy
Hostaway — Property management and channel management platform
Google Analytics — Website analytics and usage tracking. Google Privacy Policy
GoHighLevel — Marketing communications and CRM
Intercom — Customer messaging and support

4. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: As described above, with vendors who assist in operating our business
Affiliates: With our affiliates and business partners as necessary to provide services
Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or government agency)
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
Protection of Rights: To protect the rights, property, or safety of our Company, customers, or others

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will delete or anonymize it in a secure manner.

6. Security

We take the security of your personal information seriously and use commercially acceptable means to protect it, including encryption and secure server infrastructure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Children's Privacy

Our services are not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will take steps to delete that information. We will not sell the personal information of consumers under 16 years of age without affirmative authorization.

8. California Residents — CCPA / CPRA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for collection, and the categories of third parties with whom we share it.
Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
Right to Opt-Out: You may direct us not to sell or share your personal information for cross-context behavioral advertising.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you a different price, or provide a different level of service for exercising your rights.

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to your request within 45 days.

9. Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes. Changes are effective immediately upon posting to this page.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Prime Properties Management, LLC
134 S. Main Street, Suite 100
Alpine, UT 84004
Email: info@primeproperties.rentals
Phone: 801-797-0743